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Hiring and training

SHAPE YOUR FUTURE AND CAREER

Hiring Process

All Agents are recruited after undergoing several tests in order to guarantee their ability to work in a call center environment and so that they are directed to the right projects, according to their level of education, certifications and skill set. The process follows the following sequence

Training Process

All Agents will receive different types of Training (Customers Service and Tele-Sales and Tele-Marketing). The process follows the following sequence


  1. Telephone prescreening - To assess the communications skills
  2. Computer knowledge - To assets the computer skills.
  3. Language exams English, French, German, Italian, as required.
  4. Human Recourses interview - To assess the customer service orientation, creativity and the team abilities.
  5. Operation interview - To assess leadership skills and team work.
  6. Medical test is applied for all agents - To assure that all agents are in good health and they don’t carry any critical disease.
  1. Customer service skills
  2. Telesales - selling different range of products over the phone.
  3. Tele Marketing.
  4. Customer objection handling.
  5. Customer relation management.
  6. Call handling and routing.
  7. Product industry and knowledge
  8. Product technical and non-technical.